• Performance Management Defined (Elements of performance Management system, Benefits of an annual
  • performance performance development plan, the performance management timeline).
  • Setting SMART annual objectives.
  • Roles of a manager and direct report in the performance development plan.
  • Coaching direct reports during the performance management cycle.
  • Effective listening skills.
  • Monitoring performance and conducting interim meetings.
  • Preparation for and conducting the annual review meeting.
  • Handling challenging situations.
  • Action plan, summary and evaluation.